My friend is pregnant, how can I send her a
catalogue?
If you want your friends to get some fabulous pregnancy clothes,
simply send us their details via the
Introduce A Friend link and we will send them a brochure and
you will receive a 10% discount promotional code by email for use
on your next
order.
How can I check my
items?
To check the items in your basket, click on
the ‘My Basket’ box at the top of each
page.
How do I know if my order has
been
accepted?
You will receive a confirmation email from
Crave
Maternity.
I did not receive a confirmation email from Crave
Maternity?
Increasingly Internet Service Providers (ISPs) are using more
sophisticated filtering systems to stop spam reaching our in boxes
and this means that they occasionally intercept genuine emails,
such as ours. In many
instances neither we nor you are notified that this has happened.
To guard against
this, please add Crave Maternity to your list of trusted
senders.
How long for
delivery?
We know how important receiving your items quickly is to you and
therefore we aim to despatch all orders, where items are in stock,
within 24 hours. We
use either Royal Mail Recorded Delivery or Parcelforce signed for
to ensure as speedy a delivery as possible. Since your order is sent
out requiring a signature we are happy to deliver to a different
address to the billing address. Please specify this in the
delivery section prior to completing your order. Should Royal Mail or
Parcelforce attempt to deliver your package and there not be anyone
available to sign for it, they will leave a card through the door
so that you can call to re-arrange delivery or you can pick it up
from your local
depot.
My parcel has not arrived, what should I
do?
Although we use a recorded delivery service which should ensure
your parcel reaches you within 3 working days after the date of
despatch, parcels do on occasion not arrive within the timescale
expected. This is rare
and in the event of this happening we will endeavour to find out
where it is within the postal network for you. Unfortunately we cannot
deem a parcel as missing until 10 working days from the date of
despatch
What do I do concerning
returns?
All orders should arrive
with both an invoice for the items within that parcel and a
despatch note which has a returns form on the back. Please complete the Returns
form and put it inside the parcel with the item/s you wish to
return. Please state
on the form whether you require an exchange or a refund. Items must be returned
unworn and in perfect condition within 14 days from date of
despatch.
Do I have to pay returns
postage?
Yes, regretfully this is a
direct cost and cannot be refunded. For your own security we do
recommend that you obtain as a minimum a proof of postage
certificate from the post office as we cannot be held responsible
for parcels lost on return to
us.
I have received an incorrect/damaged item, what
should I
do?
Occasionally we accidentally make a mistake
and are very sorry for the inconvenience this may cause you. Please return the items to
us by Royal Mail having obtained a proof of postage and enclosing
the returns form with details of the mistake or a note for our
attention, both stating the cost of returning the items to us. Upon receipt we will refund
the postage and arrange delivery of the correct
item.
Have you received my
return?
All returns are opened and checked on the
day they are received however it may take a couple of days for the
information to be available to the customer services agent. Regretfully at this time we
are unable to acknowledge that the return has been received
automatically but should you wish confirmation please email us at
sales@cravematernity.co.uk,
stating your order number for
reference.
How long before I receive my
exchange?
We aim to have your
exchanged item delivered to you within 7 days. Should the item you require
be out of stock we will contact you to offer a replacement or
discuss what you would like us to do for
you.
How long before I receive my
refund?
Refunds are
processed weekly and therefore we say to allow up to 28 days for
this to show on your credit card
statement.
I have items on back order but the due in date has
passed?
Unfortunately due to the many different
elements involved in the process of making garments, delays do
sometimes occur.
Whilst we do try to keep all customers updated in the event of
delays should you wish to enquire about a particular item please do
not hesitate to contact us either by phone 0844 800 0478 or by
email at sales@cravematernity.co.uk.
Why can’t I find an item shown in the
catalogue on the website?
When an item is completely out of stock it
will not show on the website. However, should you require
more information or would like us to try and locate the item for
you please contact customer services on 0844 800 0478 or email us
on sales@cravematernity.co.uk.
Who do I contact with any
Questions?
If you have any queries or comments, please email us
at sales@cravematernity.co.uk or write to us
at First Floor, Manor House, 14 Market Street, Lutterworth,
Leicestershire, LE17 4EH.
Ordering and pricing
Shopping with Crave
Maternity couldn’t be easier. There are five ways for
you to order:
Shopping online is
designed to be quick, easy and secure - please
click here for more information on how to use our secure
site for quick and easy browsing and shopping.
Availability
Our website and sales
staff should be able to give you up accurate information on our
stock levels. If something is out of stock, we'll always give you
the best information we can on anticipated delivery dates. In the
unlikely event that the goods are subsequently unavailable, we will
send you notification by telephone or e-mail
