Privacy Policy

Privacy Policy

By using this site you agree that we may hold and use the personal data which you supply to us concerning you in accordance with this privacy policy.

We will use the personal information to supply goods and/or services to you (as appropriate), to contact you as required and to arrange payment through your relevant credit or debit card.

We may also use information to occasionally notify you about important changes to the Web site, use of services or special offers from us which we think you will find valuable. If you would rather not receive this information please email us at sales@cravematernity.co.uk requesting your removal from the mailing list.

Personal data will not be sold or disclosed to any third party without your express authority, save where disclosure is reasonably required for our business purposes (for example to any courier firm used to deliver goods to you or as part of a genuine reconstruction or sale of the whole or a substantial part of our business undertaking) or as set out below. We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can let us know by sending an email stating this to sales@cravematernity.co.uk.

Personal information will be held at our offices at The Barn, Saddington Lodge Farm, Shearsby Road, Saddington, Leics, LE8 0QU and for the purposes of processing payment (and maintaining records of the same) may be transferred outside the European Economic Area. When you place orders or access your account information we offer the use of a secure server and the software on the server encrypts all information you input before it is sent to us.  We follow strict security procedures in the storage and disclosure of information to prevent unauthorised access. We may occasionally request proof of identity before we are able to disclose sensitive information to you.

 "Cookies" are small pieces of information which are stored by your browser on your computer‘s hard drive. They may or may not contain personally identifying information and enable us to provide added functionality when you revisit the site. Most Web browsers automatically accept "cookies", but you can usually change your browser to prevent them. Even if your browser does not accept "cookies", you can still use our Web site to purchase goods and/or services. If you do not wish to accept "cookies" from us please ensure that your browser is configured to reject them. We recommend that you log-off from the system or close your browser when you have finished shopping with us.

Your right to cancel your order

Where you purchase a product or a number of products together from us through our website or over the telephone, you have a statutory right to cancel your order and receive a full refund of the price paid for the product(s) in accordance with the Consumer Protection (Distance Selling) Regulations 2000.  This right does not apply to any personalised product(s), to any product(s) which have been made or adapted to your requirements, to any product(s) which cannot be returned for hygiene reasons such as toiletries.

You must exercise this right by notifying us of your wish to cancel in writing by e-mail to sales@cravematernity.co.uk or by post to Customer Care, Mast Clothing Ltd, The Barn, Saddington Lodge Farm, Shearsby Road, Saddington, Leics, LE8 0QU,  at any time up to and including the 8th working day after the date on which the product(s) was collected by you or delivered to you. The product(s) must then be returned to us and you will be responsible for any postage or other costs incurred in returning the product(s) to us. Where all products on an order are returned, we will refund the delivery charge incurred in delivering the product(s) to you in the first place in addition to the cost of the product(s).

You must take good care of all products which you wish to return to us in accordance with your above right to cancel. The product(s) must not have been used (although you can of course try it out or try it on, as applicable, providing it is not damaged as a result and remains in the same pristine condition as when delivered or collected) and must be returned to us in a saleable condition, in its original, undamaged packaging and with your e-mail order confirmation, the delivery note and returns sheet.

Please note, your right to cancel under the Consumer Protection (Distance Selling) Regulations is the right to cancel your entire contract or order, subject to compliance with the above requirements. All products ordered at the same time as part of the same order form part of the same contract with us, even where delivered on different occasions. Where you have ordered a number of items, you are not entitled to return some but not all of these under the Consumer Protection (Distance Selling) Regulations. Subject to our normal returns policy you are able to return part of your order for a refund or exchange of the items returned.

Privacy Notice

Your privacy is protected and not used or sold to any third parties. The information you supply us is used only to contact you if needed, for delivery communication purposes. This page explains our privacy policy and how we will use and protect any information about you that you give us when you visit this website.

The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or government department unless you give us permission to do so.

What information do we collect?

We collect two kinds of information from visitors to the website via feedback (through visitors emailing us) and site usage information, from cookies and log files. Feedback

We welcome your feedback.

If you send an email asking for information, we may need to contact other government departments to find that information. If your question is technical, we may need to pass it to our technology suppliers. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your message for a month for reference and audit purposes, after which it is deleted.

Site usage information

Cookies

Cookies are pieces of data that are often created when you visit a website, and which are stored in the cookie directory of your computer. You can set your browser not to accept cookies.

Log files

Log files allow us to record visitors' use of the site. Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.

What happens when I link to another site?

We do not pass on any personal information you have given us to any other site www.cravematernity.co.ukcontains links to other websites, and of other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information. We do not pass on any personal information you have given us to any other site. Access to your information and contacting Crave Maternity If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by email.

Cookie Policy

Crave Maternity uses cookies to track information such as how you found us and which pages on our website you visited during your stay. We do not use cookies to store any personal information other than what you enter yourself if you sign up for an account or buy via our website. If you do not wish us to use cookies in this way when you are on our website, you can easily access your browser settings to not accept cookies. This may mean, however, that you cannot use our website to its full advantage, and it may hamper your browsing experience accordingly.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Ownership

All contractual obligations will be between the here named company and the customer. Any questions or queries please contact our head offices at the address below, email us via sales@cravematernity.co.uk or phone (+44)(0)844 381 4998